OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 104 comments received in the last 90 days.
01 May 2025
On occasion, I seemed to sit on my own for some time while waiting on the next step in the sales handover process. Also - the background music in the showroom was TERRIBLE and louder than comfortable (almost like being in a night club!!)
30 April 2025
no problems all explained very well from start to finish
11 April 2025
Neil looked after us very well. He was totally prepared at each stage and made it easy. Delivery process was perfet
11 April 2025
We arrived at the dealership 5 minutes before the prearranged time. The salesman was heading out of the door as we were walking in. This man ignored us not as much as a nod of his head in acknowledgment. He went on a test drive with another customer.
04 April 2025
Very satisfied, Ross was very professional and friendly throughout the process. Communication was great via telephone and email. When I was allocated a registration I wasn't keen on having he quickly sorted it with no fuss.
02 April 2025
Everybody I engaged with with were so friendly without being pushy and answered all questions I had professionally and accurately. Excellent communication throughout which is very important to me
30 March 2025
Prompt delivery, smooth process (including financing). rNeil Paterson took care of everyone: professional, warm and with a good sense of humour. I appreciate that there was no
28 March 2025
Overall everything went very smoothly from initial enquiry to visiting Parks BMW at Stirling and choosing my new car. Lee and Ross focused on what I wanted and were easy to deal with. Provided regular updates and were great to deal with
26 March 2025
Excellent service given with every question answered in full.
01 May 2025
Very satisfied
29 April 2025
Work explained clearly, carried out well, follow up work arranged and explained
29 April 2025
car was dropped off, staff were polite and pleasant, good communication during the process and to inform the car was ready to pick up
28 April 2025
Very happy I've discovered this branch !
28 April 2025
no communication on vehicle pick up too recive a txt saying and amber repair needing done
27 April 2025
Quick, efficient, easy!
26 April 2025
Can't fault the service, and it was quick.
24 April 2025
car was returned spick and span
24 April 2025
EVERYTHING DISCUSSED WERE CARRIED OUT
17 April 2025
I wasn't sure if I was receiving an inspection video for recent service. That was unclear to me.
01 May 2025
Car was received with a faulty battery which had to be immediately changed. Not a major issue but not ideal and shouldn't happen with a brand new car.